Marine Dreams

Marine Dreams is currently offering a promotion where we will ship All 5 stage Water Purification System via UPS Ground for free.  Discounted shipping on all other orders.

Terms and Exclusions: This offer is valid only on orders within the continental United States.  In other words, this offer only applies to areas in UPS's zones two through eight.  Plumbing fittings are shipped free up to a qty of 3.  On returns, the shipping charges we pay to ship the items out will not be refunded back.

Over 95% of all orders received before 6pm EST are processed and shipped the same day.  Orders received after 6pm EST are processed the next business day.  Please note that back-ordered, drop-ship, custom-made and special-order items may take longer to ship.

We will ship to Alaska, Hawaii, Guam and Puerto Rico via USPS, but we will not ship to P.O. Boxes, except APO and FPO addresses.  Orders shipped via UPS ground service can not be delivered to a P.O. Box.  Please submit a physical address.

If you want your delivery to arrive on a Saturday please call us at (941) 753-3333, otherwise shipments arrive on weekdays.  UPS does not deliver on weekends and holidays.

Back-order items will be shipped via ground service at no additional cost.  Shipping upgrades for the back-order items are available for an extra fee.

If the shipment is refused or marked "Returned to Shipper" by UPS, we will receive the packages back then issue a credit to the customer minus a 25% restocking fee.  If not all items are refused, then only the items received back will be credited.

UPS or FedEx sends tracking information to you via email.  On the day that your order is scheduled for delivery, you can leave a note on the door instructing the driver to leave the package without obtaining a signature.  Please note that this does depend on the specific driver and some will not leave the package.  You may also contact your local UPS or FedEx office to file a signature waiver for all packages delivered to your home.

Tracking numbers for you shipment will be sent to you via email.  If you have trouble, please call (941) 753-3333.

If your merchandise arrives damaged, please contact us within 24 hours of arrival.  All damage claims must be filed with your carrier.  We are more than happy to provide you with full assistance in this unlikely event.  Please note that orders cannot be returned, cancelled, or rejected due to shipping delays unless express service was requested at the time of ordering.

If a package is damaged by UPS, FedEx, Airborne Express, or DHL, Marine Dreams will file the claim with the carrier.

If a package is damaged via USPS, the customer will file the claim with the carrier.  Marine Dreams explicitly recommends against using USPS as a carrier due to the high difficulty, complexity, and variation in the claims process.

Please contact Marine Dreams via email at jvlaquatics@hotmail.com or call us at (941) 753-3333 as soon as possible.  Marine Dreams will start a UPS or FedEx Damaged Items Claim, and Marine Dreams will ship out a replacement for you right away.

Check the amount of tracking numbers you should have received.  Verify you have received all boxes and checked all packing material for small items.  Check your invoice to verify that the item missing is not on back-order. Marine Dreams will add a note on your invoice next to the item that is back-ordered to advise you of the back-ordered item.

Sometimes a package gets separated from its order and does not get scanned by FedEx or UPS right away.  Either way, give it a week to see if all the items on your order arrive.  If not, give us a call and we will start a tracer with FedEx or UPS for the lost package.

Some items may have additional shipping charges per item.  These items are marked with an * in the purchase description.